Customer Support

Job Description

Key Responsibilities Attend incoming customer calls, emails, and intercom messages quickly and professionally.
Follow standard operating procedures to resolve queries or escalate them to the concerned team.
Use company telephone and support systems efficiently, maintaining clear and polite communication.
Support team leads by taking charge of basic tasks during their absence after completing necessary training.
Report any operational issues or service difficulties clearly and promptly to the supervisor on duty.

Qualifications
Strong verbal and written communication skills to handle customer interactions smoothly.
Basic knowledge of customer service operations and telephone handling practices.
Ability to stay calm, focused, and professional under pressure.
Computer literacy to manage documentation and support tools.
Minimum qualification:
12th Pass or Graduate, with good command of English and basic IT knowledge.