Customer Support Executive

Job Description

Job Title –

Support ExecutiveLocation:

New Delhi (Work from Office)Job Type:

Full-TimeShift Timing:

Morning Shift (9:00 AM – 6:00 PM IST)Experience:

0 – 3 Years (Freshers welcome)Education:

Bachelor’s Degree (any discipline)Role OverviewWe’re seeking a proactive and detail-oriented

Support Executive

to join our growing team. This role combines client communication, data management, and basic analytics. Ideal for candidates who are proficient with Excel, confident on calls, and eager to develop new skills.Key Responsibilities

Communication & CoordinationHandle inbound and outbound client callsManage professional email correspondence and follow-upsCoordinate between internal teams when requiredData & ReportingPerform accurate data entry, validation, and cleaningMaintain comprehensive internal records and documentationAssist in generating daily and weekly performance reportsTracking & SupportMonitor campaign or content performance metricsSupport in preparing basic insights and analytical summariesHelp troubleshoot common client issues and queriesSocial Media AssistanceProcess and escalate inquiries according to established protocolsAssist with basic content tracking when neededRequirementsLanguage ProficiencyFluency in English and Hindi (mandatory)Knowledge of additional regional languages (Marathi, Bengali, Tamil, etc.) is advantageousTechnical SkillsExcel proficiency (sorting, filters, pivot tables, formulas)Experience with standard office productivity toolsBasic understanding of CRM systems (training provided)Personal AttributesStrong verbal and written communication abilitiesDetail-oriented with excellent organizational skillsAdaptable problem-solver with a customer-first mindsetSelf-motivated with ability to work both independently and in teamsWhy Join UsComprehensive onboarding and continuous skill development programCollaborative and supportive work environmentClear career advancement pathways into operations, analytics, or client servicesExposure to cutting-edge industry tools and practices