Program manager

Job Description

Role: Program Manager – Operation Saarthi
Experience: 3+ Years
Location: Noida
Preferred Background: Tier 1 College Alumni | Early-stage/startup experience preferred
Function: Program Operations | Ed Tech | Stakeholder Management
About the Role
We are looking for a dynamic and execution-focused Program Manager to lead the operational success of Saarthi, our high-impact academic support program. The ideal candidate is a self-starter with a sharp eye for detail, strong stakeholder management skills, and a proven ability to execute at scale in fast-paced environments.
Key Responsibilities
1. End-to-End Program Operations Management
– Drive seamless execution of the Saarthi program, overseeing all phases from planning to delivery.
– Ensure efficient faculty scheduling and optimal resource utilization for academic excellence.
2. Stakeholder Coordination
– Act as the central point of contact between faculty, students, and internal teams.
– Lead sync-ups, align priorities, and eliminate academic and operational roadblocks.
3. Student Issue Resolution & Support
– Manage student queries through ticketing/support systems and ensure timely resolution.
– Monitor resolution SLAs and feedback scores to ensure high student satisfaction.
4. Communication & DRIP Campaigns
– Execute targeted communication strategies via DRIP campaigns and announcements.
– Collaborate with content and tech teams for personalized, timely outreach.
5. Feedback Analysis & Continuous Improvement
– Analyze qualitative and quantitative feedback from students and faculty.
– Identify pain points and lead process optimizations for a superior learning experience.
What We’re Looking For
– 3+ years of experience in program operations, preferably in an Ed Tech or startup environment.
– Strong academic background – Tier 1 college alumni preferred (IIT/NIT/IIM/ISB/DU-SRCC etc.).
– Experience working in high-agility setups like C-SWIS startups (Seed to Series A).
– Data-driven mindset with proficiency in dashboards, CRMs, or ticketing systems.
– Excellent communication, organizational, and problem-solving skills.