Sr. Manager Human Resource Business Partner

Job Description

Job Description:

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We are looking for a dynamic people leader who understands the bigger picture and can balance strategic vision and thought leadership with execution excellence.

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The incumbent will bring extraordinary focus and expertise in scaling a dynamic operation and organization focused on customer-centricity, team growth and well-being, and operational rigor.

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The Group Leader – Human Resources leader will be responsible for managing a large, complex site/location.

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The incumbent will work with senior operations leaders, strategize business goals, and execute key HR initiatives that impact

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Key Responsibilities:

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• The role would involve complete generalist activities, HR initiatives, employee retention & employee engagement etc. for the location.

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• Provide strategic thinking and direction to the team and implement the Human Resource strategies effectively and efficiently.

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• Provide vision, leadership, planning, and guidance for the development, implementation, and management of an effective employee lifecycle.

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• Foster and maintain positive relationships with Customer base, serving as an interface between internal (Human Resources) and the business operations leaders to ensure effective delivery of employee processes.

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• Drive the continuing development of the team and the integration of HR functions.

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• Work closely with the leadership team in the development and implementation of both short and long-term human resources strategies designed to drive business growth, and overall employee engagement.

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• Partner closely with the senior leadership team to drive culture change for the location, aligning to the Concentrix cultural values.

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• Leading the creation of a culture of open and proactive communications so that every employee has the necessary information needed to perform to their maximum potential.

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• Implement the company’s employee engagement programs and employee engagement survey process.

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• In collaboration with HR Centers of Excellence (CoE), manage employee compensation, benefits, and reward programs to ensure consistency.

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• Act as a mentor, coach, thought leader, and functional expert to senior management.

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• Implement consistent strategy for HR management and development and selection of policy/practices, performance management, and compensation, goal setting, diversity, and inclusion, and employee relations.

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• Manage and develop direct reporting staff.

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Profile & Experience:

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ITES/BPO industry experience is a must.

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13 years+ relevant HRBP experience in third-party business process services companies preferred.

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Experience leading teams in a fast-moving, customer-centric, hands-on environment.

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Proven ability to identify and independently solve complex problems through the implementation of systems based on industry best practices.

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Must be well-versed with HR generalist responsibilities.

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MBA/PG degree (preferred)