Customer service representative

Job Description

Greetings From Teamware Solutions,
We are Hiring ‘Technical Support Associate/ customer service representative’ for one of our reputed client.
Experience:1+ Yrs
Location: Noida Onsite
Notice : Immediate Joiners
Apply Only if you are Ready to attend F2 F in Noida 25 A
JD:
• Provide timely and accurate resolution of customer and technical queries Connect Hosted services.
• Troubleshoot common issues involving meeting access, audio/video connectivity, recording playback, and user account concerns.
• Guide users through standard configuration and usage processes for optimal product experience.
• Handle inbound support cases via chat, email, or phone in accordance with defined SLAs.
• Escalate complex or unresolved issues to Tier 2 support with detailed documentation.
• Collaborate closely with internal teams to identify patterns, emerging issues, and share customer feedback.
• Assist with creation and maintenance of knowledge base content, FAQs, and customer documentation.
Required Skills & Experience:
• 0–2 years of experience in a technical support or customer service role, preferably in a Saa S or collaboration tools environment.
• Strong verbal and written communication skills.
• Good understanding of web conferencing technologies, browser settings, plug-ins, and general internet troubleshooting.
• Familiarity with operating systems (Windows, mac OS), browsers (Chrome, Firefox, Edge), and basic network connectivity.
• Excellent problem-solving skills with the ability to think logically and empathize with customer challenges.
• Willingness to work in rotational shifts and adapt to a fast-paced, global support environment.
Nice to Have:
• Exposure to Adobe Connect or similar web conferencing platforms.
• Basic knowledge of networking (HTTP/S, ports, proxies), LMS integrations, or SSO concepts.
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