AGS Health – Director – Clinical Services
Job Description
Role title – Director, Clinical Services, AGS Health
Role Description – Lead 3 to 5 direct reports, 400 – 600 total reports and manage P&L across multiple sites in a country, lead client interactions during key review meetings, oversee business delivery, drive initiatives for operational efficiency & talent management and collaborate with vertical leads on long-term initiatives
Job-family – Project lead – Client account manager
Reporting authority – Vice President or Executive Director
Direct reports – Senior Manager (existing), Manager, Assistant Manager
Headcount span – Direct span: 3 to 5 direct reports
Rolled-up span: 400 – 600 total reports
Project span – 2-3 large SL projects (or) 3-4 medium SL projects (or) 2-3 small SL and up to 5 super-small projects
Site responsibility – Manage multiple sites in one country
About AGS :
AGS Health is more than a revenue cycle management company were a strategic partner for growth. With expert services complemented by AI-enabled technologies and high-touch support, we are the premier revenue cycle partner for leading health systems, physician groups, and academic medical centers in the U.S. Our global team of more than 12,000 specialists serves more than 150 customers across a variety of care settings, specialties, and billing systems
Detailed responsibilities :
Delivery/ Operations :
– Manage P&L for operations across multiple sites in one country by optimizing budget and resource allocation in-line with guidance provided from vertical leads to reduce delivery costs
– Act as interface between vertical leads and project manager to relay operational updates and organizational priorities
– Monitor dashboards and performance reports, support project managers in handling critical escalations, and ensure implementation of changes in monitoring systems in collaboration with the software integration team
– Analyze staffing reports across projects and implement long-term initiatives to optimize resource utilization across sites, shifts, service offerings including buffer and bench management
– Create and implement business continuity and disaster recovery plans in coordination with the GRIC team
– Facilitate cross-functional collaboration between project managers and other departments (Talent Development, IT, Admin, transformation function) to streamline delivery
– Drive implementation for Clinical Services operational efficiency improvement initiatives in coordination with process excellence team / transformation team identified by vertical leads, creating implementation roadmap, prioritizing teams / projects for implementation
– Collaborate with stakeholders to execute process improvement initiatives
– Leverage technology to improve process efficiency
Leadership and team management :
– Create a workplace that promotes a customer-centric, engaged, and inclusive culture that values collaboration, innovation, and high performance
– Enable talent development in collaboration with talent management team by supporting implementation of identified training and coaching initiatives
– Drive recruitment initiatives in coordination with the HR team, vertical leads to effectively counter attrition and manage talent mix in-line with market demand
– Facilitate focused group discussions with a minimum of 30% of the team members every month
Client management :
– Support vertical leads and customer success teams to grow existing accounts
– Manage client relations with account partners to build promoters by addressing escalations, comprehending needs and providing timely support
– Lead discussions with account partners in key meetings such as escalation reviews, metrics reviews and clarification log discussions; create MBR and QBR decks to support vertical leads in discussions
– Track regulatory changes, key market trends to add value to client conversations, support clients to determine and pursue priorities
Key result areas :
– Project revenues and margins, Customer NPS and churn, Employee NPS and retention, SLA adherence, Quality standards
Academic and professional background :
– 13+ years of experience in Clinical Services with 3+ years in an Associate Director (or equivalent position) and above role
– Academic Qualifications : Bachelors degree in healthcare administration, business administration, public health, or clinical discipline. OR a candidate with a Medical Degree (MD) from a recognized university, a Masters Degree: MHA, MBA, MPH, or a masters in nursing administration
– Clinical Knowledge : Experience as a licensed clinician (e.g., MD, nurse or allied health professional) is a plus
– Healthcare Operations : 13 years in leadership roles managing clinical support functions (e.g., revenue cycle, coding, clinical documentation)
– Financial and P&L Management : Proven experience optimizing budgets, managing costs, and handling P&L across multiple sites
– Process & Project Management : Expertise in process improvements, project management, service line expansion and experience with Lean Six Sigma or similar methodologies
– Client & Stakeholder Management : Track record in managing client relationships and improving satisfaction
– Talent Leadership : Experience leading large teams, managing talent development, and addressing workforce challenges like attrition
– Regulatory Knowledge : Familiarity with healthcare compliance and data privacy regulations (e.g., HIPAA). Competencies, skills, and other requisites
– Subject matter expertise in at least one process in clinical services
– Service delivery leadership and strategic thought leadership to grow business
– Client and internal stakeholder management
– Problem solving ability and analytical skills
– Team management and interpersonal skills
– Attention to detail and concern for accuracy
– Strong time management skills and multi-tasking ability
– Proficient in written and spoken English
– Integrity and personal work ethics
Job location – Guadalajara, Mexico
Compensation and benefits – Competitive remuneration, annual performance-based bonus, standard industry benefits.
(ref:iimjobs.com)