Business Development Executive

Job Description

Role Description

To act as single point contact for customers for support, in co-ordination and collaboration with Planning and other departments as and when necessary, while their orders are in the process of execution starting from Pre-induction phase to RTS.

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Managing customer orders, including order entry, tracking, and follow-up.
• Coordinating with internal departments to ensure timely and accurate delivery of products and services to customers.
• Providing customers with accurate product and service information
• Maintaining accurate customer records and updating databases as needed
• Managing customer accounts, including billing and payment inquiries
• Identifying opportunities to up-sell or cross-sell products and services

Educational Qualification

Graduate or B.E/B.Tech/MBA/ Diploma in AME with 5 years in Customer Service preferably in Aviation domain.

Preferred

• Strong written and verbal communication skills
• Excellent problem-solving skills and ability to work well under demanding situations.
• Ability to multitask and manage time effectively
• Proficiency in Microsoft Office Suite and CRM software
• Knowledge of aviation terminology and regulations preferred