Customer Care Associate

Job Description

Company Profile
TLC DigiTech (P) Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space.
Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporate office in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams — spanning Design, Technology, Digital, Support, Contact Centres, and Club Ambassadors — provide a seamless, single-window solution for our customers.
Our technology stack includes:
CRM built on Salesforce and Heroku
End-to-end integration managed via MuleSoft
Mobile applications developed on the Ionic hybrid platform
Omni-channel contact centres integrated with voice, chat, WhatsApp, Facebook Messenger, email, social, web, and SMS
TLC ensures compliance and statutory audits through Big Four global accounting firms and adheres to the highest standards of information security with ISO 27001, ISO 27701 and SOC2 certifications.
We are proud members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet, and other leading industry bodies.
For more information, please visit .

Designation : Customer Care Associate
Job Location : New Delhi – Jasola District Centre
Company Website :
Max Budget : 3.48 LPA

Venue : 501, Salcon Aurum, District Centre, Jasola Vihar, Delhi, New Delhi, Delhi 110025

Job Description for Inbound Customer Service

1. Managing large amounts of inbound and outbound calls in a timely manner.
2. Follow communication “scripts” when handling different topics.
3. Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
4. Seize opportunities to upsell products when they arise.
5. Build sustainable relationships and engage customers by taking the extra mile.
6. Keep records of all conversations in our call centre database in a comprehensible manner.
7. Frequently attend educational seminars to improve knowledge and performance level.
8. Meet personal/team qualitative and quantitative targets.
Desired Profile
1. Previous experience in a customer support role.
2. Track record of over-achieving quota.
3. Strong phone and verbal communication skills along with active listening.
4. Familiarity with CRM systems and practices.
5. Customer focus and adaptability to different personality types.
6. Ability to multitask, set priorities and manage time effectively.
7. High school degree