Customer Care Executive

Job Description

Company Description
Worivo is a fast-growing and dynamic company committed to delivering innovative business solutions across various industries. With a strong focus on excellence, customer satisfaction, and employee growth, we have quickly positioned ourselves as a trusted name in our sector. At Worivo, we believe in creating a collaborative work environment that empowers individuals, embraces innovation, and drives long-term success.

Role Description
This is a full-time on-site role located in Kolkata for a Customer Care Executive. The Customer Care Executive will be responsible for handling customer inquiries, resolving customer issues, maintaining customer satisfaction, and providing product and service information. Additional day-to-day tasks include identifying customer needs, handling complaints, processing orders, and renewing customer accounts. The role requires effective communication and problem-solving skills to ensure a seamless customer experience.

Qualifications
Excellent verbal and written communication skills
Proficiency in handling customer inquiries and resolving issues
Strong problem-solving abilities and attention to detail
Customer relationship management and organizational skills
Ability to work effectively in a fast-paced environment
Experience in using customer service software and CRM systems
Bachelor’s degree in relevant field and previous customer service experience are a plus