Customer Care Professional and Event Planner

Job Description

About Hafla

Halfa is a leading event management company that is committed to delivering exceptional experiences to our customers.

We are currently seeking a Customer Support Specialist and Event Planner who will be responsible for providing outstanding support to our customers and contributing to the success of our events.

Key Responsibilities:

• Providing excellent customer service through various communication channels, including voice, chat, and email.
• Resolving customer complaints and concerns in a timely and professional manner.
• Working collaboratively with the event planning team to ensure seamless execution of events.
• Maintaining accurate records of customer interactions and feedback.

Requirements:

• Bachelor’s degree in a related field, such as hospitality, event management, or communications.
• Minimum 2 years of experience in customer support or a related field.
• Excellent written and verbal communication skills in English.
• Strong problem-solving skills and ability to work under pressure.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

• A competitive salary and benefits package.
• The opportunity to work with a dynamic and growing company.
• A collaborative and supportive work environment.
• Ongoing training and development opportunities.

Preferred Candidates:

• Customer support professionals with experience in event management or a related field.
• Event planners with experience in customer support or a related field.
• Individuals with strong communication and problem-solving skills.