Customer Care Professional- Ecommerce

Job Description

Customer Care Associate | Full-Time (On-Site)
LOCATION: PULLEPADY, NEAR MG ROAD, COCHIN
WHAT WE OFFERSalary: ₹18,000 – ₹25,000 per month, depending on experience.Right and timely compensation without any delaysGrowth path to leadershipAn opportunity to learn fashion, culture, design, D2C operations, and logisticsDirect connection with founders and founding team
WHAT YOU NEED (Qualifications and Skills)Minimum: Bachelor’s degree or equivalentExcellent oral and written communication skills in English and Malayalam. (Hindi is a bonus)Minimum 1+ years of customer service experience.Comfortable with Email, WhatsApp, and Instagram.Knowledge of Shopify, logistics, and D2C operations is a bonus.Ability to listen, de-escalate, and solve customer problems.Ability to multi-task, manage time, and prioritize tasks.
ROLES AND RESPONSIBILITIESHandling customer queries across Phone, WhatsApp, Email, and Social Media channels.Being knowledgeable and assisting customers across their purchase journey.Coordinating with internal and external teams(Logistics providers) to close customer issues.Meeting established customer service KPIs, metrics, and goalsAssisting in training junior team members in the future
Note: This is a full-time, on-site role. Part-timers or students may not be suitable. We’re a lean and focused team, and your full presence during work hours matters.
WHO WE AREWe are
Lobha Deepthis , a Direct-to-Consumer (D2C), vertically integrated ethnic clothing brand that showcases India’s unique fabrics and crafts through perfectly stitched ready-to-wear clothing. We do everything from manufacturing to marketing in-house.
HOW TO APPLYPlease share your updated CV via Email at sure to include your WhatsApp number, an alternate phone number, and an active email address that you have access to.
We will update you via email and WhatsApp if you are shortlisted for the physical interview.