Customer Care Upselling / Technical Support
Job Description
Role & ResponsibilitiesPerforming inbound or outbound calling with best customer service experience to new and existing wireline residential customers offering telecommunications products and services.Building customer relationships by uncovering their stories, getting to know their needs andrecommending product selections they feel good aboutSolution based selling approach overcoming customer objections by listening, understanding, probing, and recommending.Simultaneously navigating through multiple systems and tools while interacting with customers.Processing customers orders and ensuring its accuracy and completion.Participating in continuous training sessions and sharing best practices.
Preferred Candidate ProfileEducational Qualification : 10 + 2, Any management Graduate, Post GraduateWork Experience: 0 to 5 yrs ( Minimum 1 Year experience in International Inbound sales/Cross Sales/Outbound Sales /B2b /B2C sales/Collections (International BPO Only) for experienced candidates is required)Excellent communication in English.Comfortable with graveyard shifts.
Perks and benefitsSalary:
3.20 4.75 LPA + Attractive IncentivesMedicare BenefitsBoth side cab facilities.
WhatsApp Resume @ +91-8368637672 Or theappwizdelhi@gmail.com