Customer Onboarding

Job Description

Customer Onboarding / Implementation

Chennai | Customer Amazement Team | Full-time

Are you a true customer advocate and their trusted advisor?

Are you obsessed about ensuring customers get the best out of the technology?

Do you enjoy helping customers to optimally use the product?

If so, this is an opportunity for you to join a high-functioning team and make your mark on our organization

The Impact you will create in the Job:

• Responsible to onboard the customer by understanding the requirements and providing optimum solutions.

• Collaborate with upstream teams to understand the high-level client requirements

• Conduct detailed discovery sessions with the clients/partners to explain the product features and map against the client’s requirements

• Document detailed requirements and gather customer signoff.

• Share best practices with the customers covering both functional and technical areas

• Provide product training to customers and coordinate for User Acceptance Training.

• Take ownership of customer issues reported during the onboarding window and ensure they are resolved satisfactorily by working with internal and external stakeholders.

• Adhere to internal and external processes/policies to ensure consistent and repeatable performance across multiple projects

• Ensure proper recording and closure of all issues.

• Prepare accurate and timely reports.

• Document knowledge in the form of knowledge base, tech notes and articles.

• Identify and implement process improvements.

• Align to customer line of Business, their key business KPI’s and help achieve them.

What we look for?

• Minimum of 3-5 years’ experience in the client Onboarding.

• Willing to work in US/UK/EMEA shift

• Understanding of SaaS products with MarTech Experience is preferred

• Understanding of different technology stacks, programming concepts, integrations (REST APIs) with cloud systems

• Fast learner and can pick up new technologies

• Excellent written and verbal communication skills

• Soft skills to interact with customers over the phone or video calls

• Capable of working with cross-functional teams to solve business and tech problems

• Project management skills

• Committed desire to provide customer satisfaction

• Self-starter mind-set, problem analysis and problem-solving approach

Why Netcore?

Being first is in our nature. The first and leading AI/ML-powered marketing automation enabling better customer engagements for businesses of all sizes with cutting-edge technologies that include AI, automation, top-notch product experience, customer data platform, communication API and multi-channel client engagement options, – a comprehensive customer experience platform to enhance and exhilarate the client journey.

Our CEE platform includes 6 products – Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman – our AI engine.

Netcore has a perfect combo of experience as well as an agile mind. We currently work with 6500+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform.

Headquartered in Mumbai, we have our global footprints across 10 countries worldwide. Being certified as a Great Place to Work for five consecutive years only reinforces Netcore’s principle of being a people-centric company – where you will not be just an employee but a family member of the organisation.

A career at Netcore is more than just a job — it’s an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on .

What’s in it for you?

Immense growth, continuous learning and consult the top-notch brands.

• Work with some of the most innovative brains
• A fluid work environment
• Opportunity to explore your entrepreneurial mind-set.
• Open culture where your creative bug gets activated.

If this sounds like a company you would like to be a part of, and a role you would thrive in, please don’t hold back from applying We need your unique perspective for our continued innovation and success

So, let’s converse Our inquisitive nature is all keen to know more about you.

To know more about Netcore Cloud, kindly visit www.netcorecloud.com