Customer Service

Job Description

About armor –
In a world where everything is rapidly becoming commoditized, distribution is and will continue to be a powerful competitive advantage. The future of branding belongs to creators, not corporations. At armor, we empower creators to launch game-changing consumer brands, leveraging their influence and reach. We are debuting our first brand in consumer electronics, in collaboration with a creator with over 15 million followers. Join us in reshaping how brands are built and brought to market in the digital age.

The company has received funding from prominent founders like Ritesh Agarwal (OYO), Jaynti Kanani (Polygon), Vedang Patel & Rohin Samnatey (Souled Store) and other creators with a combined following of 30 million+

About Role –

Mission –
Ensure customer happiness through proactive support and engagement.

Goal:

1. Creating a system that ensures resolution time for 95% of issues is lesser than 1 day
2. Ensure that Net Promoter Score (NPS) remains consistently higher than 30

Key Activities:

1. Provide prompt and effective resolutions to all customer inquiries and concerns.
2. Engage with users regularly to gather insights, understand their needs, and identify areas for improvement.
3. Organize and execute activities that enhance community engagement, ensuring a vibrant and active user base.

Competencies:

1. Empathy
2. Customer-Centric Mindset
3. Conflict Resolution
4. Proactive Communication
5. Data-Driven Decision Making
6. Relationship Building
7. Patience
8. Follow-Through