Customer Service
Job Description
Role Overview
This is a contract role with Robert Walters for an Insurance operation to join our client.
About Our Client
A global leader in insurance broking and risk management, they are devoted to finding diverse individuals who are committed to the success of our clients and our organisation.
Key Responsibilities
- Play a key role in building and transitioning functional capability to the service center.
- Manage your book of work and ensure timely delivery on all cases as per SLAs (i.e. Meet SLAs on Accuracy, Productivity and TAT as per agreed standards)
- Understand the process and execute case / request as per the training provided and guidelines outlined in process manuals.
- Completing all training-related activities when assigned
- Cognizant of completing all assigned activities within the stipulated time
- Any processing delays or open queries to be escalated to PL/TMs after due investigation.
- Any escalation or complaint received from clients or stakeholders should be notified to line manager.
- Ensure adherence to policies & procedures as per the organization’s standards and laid out SOPs.
- Ensure operational risks are highlighted on time and escalated to proper authorities for corrective action.
- Adherence to data and information security guidelines
Qualifications
The ideal candidate should have:
- A graduate degree in any field.
- Flexibility to work in any shifts as per business requirement.
- A decent command on written and oral communication.
- Patience and a knack for reading.
- Practice due diligence and take ownership of the work.
- Ability to adapt quickly.
- Good organization and time management skills to work effectively under pressure to meet deadlines.
In addition, we are looking for candidates with:
- 1+ years of experience as Associate
- Analytical ability & Decision Making
- Prioritization with Client Focus
- Willingness to learn and adapt to changes.
- Microsoft Office proficiency (Beginner). Knowledge of Excel basics and Outlook.
About The Role
We promote collaboration and aim to provide a supportive and inclusive environment where all individuals can maximize their full potential.
What We Offer
As we are continuously hiring for all our clients in the region, we will retain your CV in our database for any other positions that may fit your profile. Therefore, please let us know if you are not agreeable to that.