Customer Service Representative

Job Description

ob description
Roles and Responsibilities
– Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently.
– Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly.
– Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction.
– Collaborate with internal stakeholders to resolve complex issues that require technical expertise.
– Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Desired Candidate Profile
– 0-5 years of experience in BPO/Call Centre environment.
– Excellent communication skills in English language (written & spoken).
– Ability to work rotational shifts including night shifts (UK shift).
– Strong problem-solving skills with ability to handle multiple tasks simultaneously.
– Basic computer knowledge with proficiency in Microsoft Office applications.
Greetings From Ignites Human Capital Services
Freshers
Experienced
Freshers 20k
Experienced
35k to 42k
Two way transport
call Hr
suman 7848820047
Ruth 9590520040
pooja 9886112704