Customer Service Representative

Job Description

Job Title: Customer Care Executive – International BPO

Shift Timings: Night Shift / Rotational Shifts (based on process)

Experience: 0 to 3 years

Salary: ₹20,000 – ₹35,000/month (based on experience and communication skills) + Incentives

Key Responsibilities:

• Handle inbound calls for international customers.
• Provide accurate and timely information to customers regarding products/services.
• Resolve customer queries, complaints, and issues with patience and professionalism.
• Document call details and maintain customer records.
• Ensure high levels of customer satisfaction through quality service.
• Adhere to process guidelines, scripts, and call quality standards.

Required Skills & Qualifications:

• Excellent verbal and written communication skills in English.
• Good listening and problem-solving skills.
• Ability to handle pressure and meet targets.
• Graduate / Undergraduate (with relevant experience)
• Basic computer knowledge (MS Office, email handling)