Customer service representative
Job Description
Company Description
Espoir Technologies provides IT support services, including Customer Support in e-commerce, digital marketing, and web development.
Role Description
This is a remote contract role for a Customer Service Representative at Espoir Technologies. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, ensuring customer satisfaction, and enhancing the overall customer experience.
Your role as a customer service representative is expected to be:
Resolve consumer complaints over the phone, via email, or through social media.
Manage a huge number of incoming phone calls.
Greet customers politely and discover the problem or cause for their contact.
Assists with order placement, refunds, and exchanges.
Handle client concerns, offer suitable answers and alternatives on time, and follow up to assure resolution.
Identify and provide clients with the resources they require to be satisfied.
Obtain payment information as well as other relevant information such as an address, email, and phone numbers.
Answer inquiries concerning discounts, warranties, and sale conditions.
Compile total client satisfaction reports.
Salary: 8,000 to 10,000 INR
Qualifications and requirements:
Bachelor’s degree or its equivalent.
Ability to analyze and authenticate information using computers, as well as good communication skills.