Customer Service Representative

Job Description

Client is hiring for International Voice Process positions, specifically for US Healthcare. These roles typically involve processing claims, handling customer inquiries, and ensuring customer satisfaction through timely resolutions . The job descriptions often mention the need for strong communication skills, customer service experience, and a willingness to work in a dynamic environment.

Key Responsibilities and Skills:
Claims Processing: Candidates will be responsible for processing claims according to established guidelines and procedures.
Customer Service: Handling customer inquiries and ensuring timely and accurate resolutions are crucial.
Communication: Good oral and written communication skills are essential, particularly for international voice processes.
Customer Satisfaction: Maintaining customer satisfaction ratings by adhering to client Service Level Agreements (SLAs) is a key responsibility.
System Navigation: Familiarity with company systems and platforms for updating customer records is also required.
Problem Solving: Utilizing company policies to efficiently resolve customer issues and make quick, accurate decisions is expected.