Customer Service Representative

Customer
Mumbai
May 9, 2025
Full Time
Apply Now

Job Description

Hiring for Customer Service Representative – Chat Process for Outsourcing Company

Location: Mumbai(Powai)

CTC : Upto 5 LPA

Shift: Rotational Shift

Immediate Joiners Only

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via live chat and messaging platforms.
  • Maintain accurate records of customer interactions.
  • Escalate unresolved issues to the appropriate internal teams.
  • Meet personal and team targets for response time, resolution time, and customer satisfaction.
  • Identify trends in customer queries and communicate suggestions for improvement.

Related Jobs