Customer Support

Customer
Vapi
May 12, 2025
Full Time
Apply Now

Job Description

Job Description:

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This is a professional role within the real estate industry, requiring 5-8 years of experience in residential projects.

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Key Responsibilities:

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  • Client Support: Respond promptly to client inquiries via phone, email, or chat regarding property listings, buying/selling processes, and related concerns.

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  • Address and resolve customer complaints or escalate complex issues to appropriate team members.

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  • Provide accurate and detailed information on properties, contracts, and procedures.

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  • Communication Management: Serve as a liaison between real estate agents, clients, and other stakeholders to ensure seamless communication.

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  • Follow up with clients to provide updates on the status of transactions or requests.

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  • Administrative Tasks: Maintain and update customer records in the company’s database or CRM system.

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  • Coordinate property showings, schedule appointments, and assist with event planning related to open houses or real estate exhibitions.

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  • Process documents such as contracts, agreements, and property disclosures.

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  • Sales and Marketing Support: Assist in responding to online inquiries and directing potential clients to sales agents.

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  • Share marketing materials, brochures, or property details with clients.

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  • Support promotional efforts, including preparing and distributing property listings or advertisements.

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  • Problem Solving and Conflict Resolution: Handle urgent or unexpected client issues with professionalism and efficiency.

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  • Meditate concerns between buyers, sellers, and agents when necessary.

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  • Knowledge Building: Stay informed about market trends, pricing, and local real estate regulations.

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  • Continuously update knowledge about company policies, services, and real estate inventory.

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Requirements:

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  • Graduate or similar qualifications matching the profile.

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  • Excellent verbal and written communication skills.

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  • Familiarity with real estate industry practices and terminology is a plus.

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  • Customer-centric mindset with the ability to handle high-pressure situations calmly.

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  • Attention to detail and multitasking skills & ability to work collaboratively with a team and independently.

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About Hripple-Solutions:

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Hripple-Solutions is a leading provider of innovative solutions in the real estate industry. Our team of experts is dedicated to delivering exceptional results and providing unparalleled support to our clients.

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Why Work with Us:

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We offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional results and making a positive impact in the real estate industry.

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Join Our Team:

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If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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