Customer Support Analyst
Job Description
Company Overview
Steora is a business and technology outsourcing solutions provider catering to the small and mid-level market. Our dedicated approach ensures clients receive tailored support, whether it be technical assistance, functional aid, or comprehensive CRM solutions.
About Steora
We offer end-to-end support covering troubleshooting, business process enhancements, and CRM implementation. As a trusted partner, we provide flexible and scalable solutions that evolve with our clients’ businesses.
Job Description
This full-time on-site NIGHT/EVENING SHIFT Customer Support Analyst role in the Kolkata metropolitan area involves providing exceptional customer and technical support, resolving issues promptly, ensuring customer satisfaction, and maintaining high levels of customer service.
Daily Responsibilities
Key tasks include:
- Troubleshooting technical problems
- Analyzing customer needs
- Delivering effective solutions to enhance the customer experience
Requirements
- Critical customer support skills
- Technical support and troubleshooting expertise
- Strong analytical abilities
- Excellent email writing and reading skills
- Familiarity with Adobe Acrobat and ChatGPT can be an asset
- Superior communication and problem-solving skills
- Able to work independently and as part of a team
- CRM system experience a plus
- Bachelor’s degree in a relevant field preferred