Customer Support Associate
Job Description
Customer Support Associate
Location: Hyderabad
Shift: Night shift (US hours)
Experience: 2+ years in customer support (preferably in AdTech/Marketing)
About MediaMint
MediaMint is a global, AI-powered Revenue Operations services company helping platforms and publishers accelerate innovation and revenue growth. We drive operational efficiency, scalability, customer satisfaction, and data-driven insights through cutting-edge technology, automation, and AI. Our clients include leading names across AdTech, Consumer, CTV, Publishing, and Retail.
Learn more:
As a Customer Support Associate , you’ll be the front line of communication between MediaMint and our clients. You’ll play a key role in delivering fast, accurate, and friendly support, resolving client issues, and ensuring a consistently high level of customer satisfaction.
What You’ll Do
Client Engagement
– Respond to customer inquiries via email and live chat in a timely, professional manner
– Foster positive client relationships by understanding their goals and concerns
Issue Resolution
– Troubleshoot and resolve product or service-related issues
– Collaborate with internal teams to ensure quick, effective resolution
Product Expertise
– Gain deep knowledge of our advertising products and services
– Educate clients on product features, benefits, and best practices
Documentation & Reporting
– Maintain accurate records of customer interactions in the CRM system
– Identify recurring issues and provide insights for product/service improvements
Team Collaboration
– Work cross-functionally to deliver a seamless customer experience
– Share client feedback to help shape support strategy and product development
What You Bring
– 2+ years of experience in customer support (AdTech or marketing industry preferred)
– Excellent written and verbal communication skills
– Strong critical thinking, problem-solving, and interpersonal skills
– Experience with CRM and support tools (e.g., Salesforce, Zendesk, Intercom)
– Highly organized, detail-oriented, and capable of managing multiple priorities
– Team player with a proactive, self-driven mindset
– Bachelor’s degree in Business, Marketing, Communications, or related field (preferred)
– Flexibility to work US hours (night shift)
Why MediaMint?
– Work with global clients and innovative technologies
– Join a fast-growing, values-driven team
– Learn, grow, and make a real impact
Interested candidates please APPLY filling this Candidate Information Form.
Ready to support, solve, and succeed?
Apply now or connect with us to learn more!
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