Customer Support Associate

Job Description

Job Summary:
We are looking for a Customer Support Associate to handle inbound calls, collect customer feedback, and resolve queries efficiently. The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to provide timely and effective resolutions.
Key Responsibilities:
Handle inbound customer calls professionally and courteously.
Address customer inquiries, complaints, and issues, ensuring resolution within the first interaction when possible.
Gather and document customer feedback to improve products and services.
Escalate unresolved issues to the relevant departments while ensuring timely follow-up.
Maintain accurate records of customer interactions and resolutions in the CRM system.
Provide product/service information and guidance to customers.
Identify and suggest process improvements for better customer satisfaction.
Meet performance metrics, including response time, resolution rate, and customer satisfaction scores.
Qualifications & Skills:
Education: High school diploma or equivalent (Bachelor’s degree preferred).
Experience: 0-6 months in a customer service role (Freshers with good communication skills can apply).
Excellent verbal and written communication skills.
Strong problem-solving and active listening abilities.
Ability to multitask and work under pressure in a fast-paced environment.
Proficiency in using CRM software and other customer support tools (preferred).
Flexibility to work in shifts, including weekends and holidays if required.
Why Join Us?
Competitive salary and performance-based incentives.
Growth opportunities within the company.
Supportive and friendly work environment.
Training and development programs to enhance your skills.
If you are passionate about helping customers and thrive in a dynamic environment, we would love to hear from you!