Customer Support Engineer

Customer
Ahmedabad
May 12, 2025
Full Time
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Job Description

Position: Customer Experience Engineer (Ahmedabad | WFO)
Experience: 2–4 Years

We’re looking for a proactive and technically skilled

Customer Experience Engineer

to join our team in Ahmedabad. The ideal candidate will provide application support, troubleshoot technical issues, and ensure timely resolution via ITSM/ticketing systems — all while meeting customer SLAs and satisfaction goals.

Key Responsibilities:

Provide technical support and issue resolution
Handle tickets via ITSM and meet SLA targets
Troubleshoot using Linux, networking, and virtual environments
Maintain documentation and RCA reports
Ensure a collaborative team environment

✅ Skills Required:

Application support experience
Proficiency in Linux, Networking, and basic DB knowledge
Strong communication and problem-solving skills
Positive, customer-first attitude

⭐️ Nice to Have:

RedHat / DB / Microsoft Admin Certifications
Experience with SLA, escalations, and time-series databases.

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