Customer Support Executive

Job Description

Company Overview:

mCaffeine is India’s first caffeinated personal care brand, offering a range of products for young and aspiring millennials. We promote confidence over skin and body biases. Redefining traditional beauty standards, we don’t sell insecurities. Our vow is to not create fairness products. At mCaffeine, beauty has no colour or gender.

It’s About You:

You are a revolution, a culture, a routine, a high, and essentially a lifestyle.

– You are bold, young, and confident.

Responsibilities:

• Handling customer complaints via direct messages on Instagram, ensuring customer satisfaction.
• Providing knowledgeable answers to questions about product, pricing, and availability.
• Collaborating with internal departments to meet customer needs.
• Data entry across various platforms.

Requirements:

• Education: Any graduate degree
• 1-2 years of experience in customer support/customer relationship preferred
• Excellent phone etiquette and verbal, written, and interpersonal skills
• Ability to multitask, organize, and prioritize work
• Good knowledge of MS-Office & Google Sheets
• Knowledge of customer service practices and principles
• Freshers with excellent communication skills can apply

We’re Committed to Diversity and Inclusion:

We believe that everyone deserves equal opportunities, regardless of their background. Our mission is to empower individuals to be the best version of themselves.