Customer Support Executive

Job Description

Job Summary:
We are looking for a customer-focused and empathetic Customer Care Executive to join our support team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction across all communication channels.
Key Responsibilities:
Respond to customer queries via phone, email, chat, or social media in a timely and professional manner.
Resolve product or service-related issues by clarifying customer complaints, determining the cause, and offering appropriate solutions.
Maintain accurate records of customer interactions and transactions.
Follow up with customers to ensure issues are resolved and satisfaction is achieved.
Escalate complex issues to the appropriate department or team lead.
Provide feedback on recurring customer issues to improve processes and product quality.
Meet individual and team performance targets (e.g., response time, resolution rate, customer satisfaction scores).
Requirements:
Excellent communication skills in English (and local languages, if required).
Good listening, problem-solving, and conflict-resolution skills.
Proficiency in using customer service software, CRM tools, and MS Office.
Ability to work under pressure and manage multiple tasks efficiently.
Preferred Qualifications:
Experience in a BPO, call center, or tech support environment.
Knowledge of products/services offered by the company.
Flexible to work in rotational shifts, including weekends, if required.