Customer Support Executive

Job Description

Company DescriptionFind Your Kicks India (FYKI) is a premier platform that connects buyers and sellers of hyped sneakers, apparel, and collectibles. FYKI provides a convenient means for buyers seeking rare sneakers not available in stores and for sellers looking to sell their items for fast cash. As a leading marketplace, we facilitate seamless transactions, making us the go-to place for sneaker enthusiasts across India.

Role DescriptionThis is a full-time, on-site role for a Customer Support Executive located in Ludhiana. The Customer Support Executive will handle day-to-day customer inquiries, provide online support, ensure customer satisfaction, and offer technical support where necessary. The role includes addressing customer needs promptly and efficiently to enhance the overall customer service experience.

QualificationsCustomer Support, Customer Service, and Customer Satisfaction skillsOnline Support skillsTechnical Support capabilitiesExcellent written and verbal communication skillsAbility to handle multiple tasks and manage time effectivelyExperience in e-commerce or retail industry is a plusBachelor’s degree in a relevant field