Customer Support Executive

Job Description

About UsWe are a UK-based online diamond jewelry brand —

www.abelini.com

— specializing in diamond rings, earrings, and pendants. While our business is focused on the UK market, all operations are efficiently managed from our office in India.We are now looking to hire a

Customer Support Executive

who will work in a

hybrid model

(partial in-office, partial remote) and take ownership of customer communication with genuine care and professionalism.Let us explain this clearly — we are not looking for someone with a typical call center approach. Our product is

luxury , and our customers expect attention, warmth, and clarity — not robotic, lifeless responses. This isn’t about answering the highest number of calls. It’s about building

trust

and delivering a meaningful, thoughtful customer experience. We need someone who understands the importance of

connection and quality service

over quantity.Key ResponsibilitiesHandle customer inquiries via

email, phone, and live chat

with patience and care.Assist with product queries, provide

order updates , and offer reliable

post-sales support .Communicate confidently and empathetically with UK-based customers, ensuring a polished and professional experience.Resolve concerns, manage

returns and exchanges , and maintain high customer satisfaction.Coordinate with internal teams ( order processing, accounts, IT ) to ensure timely resolutions.Maintain proper records of customer interactions and follow-ups for pending issues.RequirementsFluent in English

(written and spoken), ideally with a

neutral or UK-accented tone .Minimum

2 years of experience

in customer support, especially in

product-based roles

(preferably e-commerce or luxury goods).Excellent communication, listening, and

problem-solving skills .A warm, confident, and professional phone manner suited to a

luxury brand .Strong

email etiquette

with clear and grammatically correct writing.Ability to

multitask , stay organized, and manage time effectively without constant supervision.Basic understanding of

online shopping , order life cycles, and customer service processes.Why Join Us?Be part of a premium UK-based diamond jewelry brand —

www.abelini.comCompetitive salary aligned with your experience and skills.Opportunity to work in a

professional yet supportive hybrid work environment .A chance to grow with a brand that values

quality, trust, and long-term relationships .If you have experience with

luxury or product-based customer support

and you truly care about delivering a

great experience — not just answering calls

— we’d love to hear from you.