Customer Support Executive

Job Description

Role: Customer Support Executive
Location: Ahmedabad, Gujarat
Experience: Minimum 1+ years
Employment Type: Full-time
Shift: Day Shift
Working Days: 6 days a week( and 1 rotational Off)

Key Responsibilities
● Interact with customers through email and calls to resolve queries and complaints.
● Provide support on trading, portfolio management, and account-related issues.
● Coordinate with internal departments to ensure timely resolution of customer queries.
● Utilize customer service tools such as Freshdesk and CRM tools effectively.
● Maintain adherence to Quality and Compliance Guidelines while delivering prompt
solutions.
● Exhibit quick decision-making abilities to respond to customer inquiries.
● Ensure customer satisfaction through efficient and quality-driven service.
● Maintain a positive, empathetic, and professional attitude toward customers at all times.

Key Requirements
● Bachelor’s degree is a must.
● 1+ years of experience in a customer-handling role.
● Excellent verbal and written communication skills in both English and Hindi.
● Ability to multitask, prioritize, and manage time effectively.
● A passion for going beyond the call of duty to assist customers.
● Candidates with experience in stock broking, financial services, or a related field will be
preferred.
● Comfortable working in a 6-day workweek.

Employee Benefits
● Competitive base salary.
● Comprehensive health insurance benefits.
● Opportunities for professional growth and development.