Customer Support Representative

Customer
Jaipur
May 7, 2025
Full Time
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Job Description

We are seeking a customer-focused and fashion-savvy Customer Support Executive to join our team at hs-studio-llp.

Key Responsibilities

Deliver exceptional support across all customer touchpoints, including:

  • Responding to customer queries via email, chat, and social media in a timely, professional, and brand-aligned tone.
  • Assisting with order placements, tracking, exchanges, returns, and general product inquiries.
  • Handling complaints with empathy and efficiency, turning negative experiences into positive ones.
  • Collaborating with logistics, warehouse, and product teams to resolve issues quickly.

Qualifications & Skills

To be successful in this role, you will need:

  • 1–2 years experience in customer support, preferably in fashion, retail, or e-commerce.
  • Excellent written and verbal communication skills with a warm, brand-consistent voice.
  • Strong multitasking and time management skills.

This is an opportunity to develop your skills and expertise as a Customer Support Executive, working closely with various teams to deliver exceptional results and drive customer satisfaction.

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