Customer Support Representative

Job Description

Location: On-site | Noida, India
Full-Time
Salary: ₹18,000 – ₹22,000/month

About SayaCare

At SayaCare, we are committed to making quality healthcare

affordable and accessible

for every Indian. Since our launch in 2021, we’ve been delivering medications at prices up to

80% lower

than market rates—without compromising on quality. Every product is backed by a

test report

and delivered right to the customer’s doorstep. Because at SayaCare,

health must not be a luxury.

Role Overview
We’re looking for a

Customer Support Representative

to be SayaCare’s friendly and reliable voice. This on-site role in Noida requires someone who is patient, empathetic, and passionate about helping others. You’ll handle customer queries, resolve complaints, and ensure a seamless experience for everyone who chooses us for their health needs.

Key Responsibilities
Respond to customer inquiries across calls, WhatsApp, and email with professionalism and empathy
Provide accurate information regarding products, test reports, delivery status, and pricing
Maintain detailed records of customer interactions using our internal tools
Coordinate with operations and pharmacy teams to resolve issues in a timely manner
Follow up with customers to ensure their concerns are addressed and they are satisfied
Contribute to process improvement and maintain a high standard of service

What We’re Looking For
Excellent communication

skills in both English and Hindi
Empathetic listener with a

patient, solution-oriented

approach
Diligent note-taker , quick learner, and a

critical thinker
Detail-oriented

and committed to following processes
Prior customer service experience in

healthcare or pharma

is a plus
Comfortable with working in a

fast-paced startup environment

Why Join SayaCare?
Be a part of a mission-led company revolutionizing access to healthcare
Work alongside a driven, supportive team in a people-first culture
Opportunity to grow with a rapidly scaling healthcare brand