Manager – Product Design

Job Description

Role & Responsibilities : We are currently seeking a Design Manager to join our team. This is a player-coach role, where youll be responsible for leading design for a few key projects and managing a few design associates driving those projects. You’ll be working with Product, Tech, and Data Science experts to align on product vision, build prototypes and craft a holistic experience, leveraging user research and low-fidelity concept designs early on. Youll also be mentoring designers & helping them grow their skills & capabilities. Together, youll help build world-class data products that help power our business. What Youll Do : As a leader and maker, youll be asked to handle responsibilities, including : Strategy & Planning : – Collaborating with technology, product, and business teams to uncover customer and business needs and help build product strategy & roadmap for the team. – Advocating for the customer through human-centered design methods, including: discovery, user research, and usability testing – Looking at the bigger picture and mapping opportunities across IA, service touchpoints & overall customer journey. – Working with partners and teams across various geographies. – Embracing and advocating for improving the holistic customer experience. Leading & Developing Teams : – Building and leading successful teams through career development by mentoring, coaching, and elevating others – Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks – Navigating conflict resolution within your team as well as within projects, teams and partner relationships – Participate in hiring by reviewing resumes, conducting interviews and attending consensus. Discovering & Delivering : – Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities – Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams Driving end-to-end product design by : – Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends – Framing problems, defining insights, and exploring new methodologies/practices to serve customer needs – Reviewing & collaborating with designers on user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes – Planning and facilitating workshops with internal and external stakeholders to align with business needs – Ensuring designs maintain a high level of quality and aligns with Capital One design system – Storytelling through business acumen and presenting visual concepts to various stakeholders Ideal Candidate : At least 10 years of experience with UX design Preferred Qualifications : – Bachelors degree in engineering or a related field – Advanced degree in UX design, HCI, or related design fields – At least 2 years of experience designing for data product experiences – At least 5 years with working with a variety of business partners and delivering outcomes – At least 5 years with familiarity with design and prototyping tools, such as Figma – At least 2 years of familiarity with working and contributing to an established design system (ref:hirist.tech)