MEGA WALK IN DRIVE @Mohali| TELUS Digital | Customer Service Representative

Job Description

Walk In Details

Walk in Date -17th May 2025, Saturday
Walk-in Time – 10.00 AM- 4 PM IST
Venue: Regenta Place Mohali by Royal Orchid Hotels Ltd., TDI city, 1 Commercial Center, Plot no. 620, Airport Rd, Sector 119, Sahibzada Ajit Singh Nagar, Punjab 140301
Work Location: Sector 135, Noida

Role & Responsibilities
Performing inbound calls from wire transfer customers and agents.
Take inbound calls per day from the customers.
Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
Processing customers orders and ensuring its accuracy and completion.
Participating in continuous training sessions and sharing best practices.
Show good oral and written skills for call escalation via call sheet completion or call escalation.

Preferred Candidate Profile
Educational Qualification: Any Graduate (Result awaited can apply)
Freshers with graduation can apply
Excellent Written & communication in English.
Should be comfortable in night shifts and rotational week offs.
Ability to model the corporate value of respect, courage, passion, teamwork and integrity.
Working Model : 24*7 (work from Office)
Candidate should be comfortable with relocation to job location- Noida

Perks and Benefits
Salary: 3.5 LPA – 4.20 LPA.
Medicare Benefits
Both side cab facilities.
Medical Insurance
Life Insurance