Public Cloud/Project Management
Job Description
Syntax is a leader in providing Cloud and Managed Services to businesses across North America, South America, Europe, and the Pacific. Syntax offerings, including their best-in-class Enterprise Cloud for ERP, continue to grow and accelerate. This unique solution safely hosts and manages critical business applications. Syntax partners with global IT leaders such as Oracle, IBM, and others. As a Managed Cloud Provider for Mission-Critical Enterprise Applications, Syntax excels in implementing and managing ERP deployments (Oracle, SAP) in secure, resilient, private, public, or hybrid cloud environments
Note: Not required Freelancers and part time contractors.
No of positions open 1
1)Shift timings: 3:30pm to 12:30am IST (Pan India)
Location: Remote/(Work from home)
Job Type: Fulltime (Syntax systems)
Job Description:
Responsibilities
Coordination & Leadership
- Oversee and manage all start-up activities for Public Cloud projects.
- Act as the primary point of contact for initial enablement processes, ensuring all tasks are tracked and delivered on time.
- Coordinate between clients, Lead Architects, Project Managers, Basis, and Security teams to reduce resource bottlenecks and routine task burdens.
- Ensure all enablement processes adhere to a standardized checklist of tasks, both client-facing and internal.
Client Enablement
- Train clients and project teams on SAP tools and processes, including SAP CALM (Cloud ALM).
- Prepare, coordinate, and track client self-enablement initiatives.
- Provide guidance to customers post-SOW (Statement of Work) signature, clarifying processes and reducing confusion.
Technical Enablement
- Ensure access to essential SAP systems and tools, including:
- SAP for Me
- SAP Learning Hub
- SAP Activate Community
- SAP Central Business Configuration
- SAP S/4HANA Cloud
- SAP Business Technology Platform (BTP)
- SAP Analytics Cloud
- Set up and track initial system access, including provisioning emails and tenant configurations.
- Activate and set up tools such as SAP Build Entitlements, SAP Start, and SAP Mobile Start.
Self-Enablement Support
- Guide and train customer teams on self-enablement tasks, including:
- Transport Management
- Two-Tier ERP with SAP S/4HANA Cloud
- Test Management and Embedded Analytics
- Extensibility and SAP BTP Applications
- Provide resources and tutorials to ensure customer success in onboarding and self-training.
Qualifications
Experience
- Experience in project management, preferably in SAP or cloud-based solutions is a plus.
- Experience working with SAP tools and platforms such as SAP S/4HANA and SAP BTP is beneficial.
- Familiarity with enablement processes and client onboarding in a public cloud environment.
Skills
- Project management skills with the ability to manage multiple priorities.
- Excellent coordination and communication skills, both written and verbal.
- Client-facing skills with the ability to present, train, and build relationships with diverse stakeholders.
- Tech-savvy with the ability to quickly learn and adopt new tools and processes.
Preferred Skills
- Previous experience with SAP CALM, SAP Activate, or SAP Analytics Cloud.
- Understanding of SAP provisioning processes, tenant configurations, and integrations.
- Familiarity with organizational change management and customer training strategies.