Senior Team Lead, Project Management
Job Description
About Us:
Toluna is the global research and insights leader that enables businesses to make smarter, data-driven decisions – faster. For 25 years, we have partnered with the world’s leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first-party panel, and world-class team of leading research experts. Since 2019, we’ve made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale. With 40+ offices worldwide, Toluna operates in 70+ countries, redefining the future of insights. Learn more at www.tolunacorporate.com
Introduction:
This role is needed to efficiently manage a group of Project Managers with individual focus on performance to ensure workload is balanced within the team and on time delivery of project deliverables. s.
Responsibilities:
Identify risks that may impact the timeline or quality and effectively mitigate them by workable solutions.
Work closely with RM to ensure project expectations are met regarding timelines and quality.
Obtain all material/inputs necessary and advise on format required (including, questionnaire, images, video files, TBP, Report shell, schematics etc.,)
Facilitate project meetings, record all notes and follow-up on action items.
Conduct project kick-off meeting to plan project deliverables and timelines
Procure Sample specs and Sample plan from Sourcing Manager.
Review the questionnaire and coordinate with RM on clear and concise programming notes
Ensure project schedules are intact and are updated in real-time.
Address project clarifications
Review survey links to provide feedback to SP team and submit to RM for client approval.
Align Field Manager (FM) by submitting Field Request Form (FRF) for all trackers and weekend coverage
Manage Field work for all Adhoc projects
Vendor management – External Sample vendors, Outsourcing, Shopper Fact, Eye tracking studies
Quota setup, Vendor redirects and testing
Deploy Surveys and work with sample and field Management teams (as needed) and ensure that project milestones are met as per the schedule.
Monitor online survey deployment; provide updates to RM on survey completes
Proactively identify field issues and plan for resolution
Analyze, interpret, and prepare field reports with meaningful insights
Coordinate between Operations team and RM for on-time and Quality deliverables
Check on delivery milestones and update the teams regarding any changes in project plan. Ensure efficient schedule management.
Act as troubleshooter and problem solver throughout life cycle of project
Conduct periodic project briefings with Operations team to ensure comprehensive understanding of project objectives
Represent the PM Team in the Regional Ops calls. Gather and share feedback accordingly.
As an SME, impart Training to new joinees and conduct knowledge sharing sessions for all members.
Managing a team of PMs. Being accountable and responsible for their work/conduct.
Provide Team members with feedback, encouragement and advice
Maintaining compliances and ensuring SOPs are followed.
Review monthly team member performances and conduct year-end performance reviews.
Manage the day-to-day project activities and resources and chairs the project management team huddles/meetings
Responsibilities and accountabilities will evolve as per the business requirements and individual capabilities.
Your Profile :
Good communication skills – written & verbal
10+ Years of Relevant MR Experience
Adept at handling multiple projects simultaneously.
Ability to work in teams
Working knowledge of Microsoft Excel, Outlook, PowerPoint & Word.
Knowledge of market research methodologies is a plus
Preferably Market research or Marketing specialization
Education and knowledge in Project Management will be an added advantage
Our Values:
• Acting with Ownership
✓ Demonstrating individual accountability
• Bringing a forward mindset
✓ Being action-oriented, bold and entrepreneurial
• Collaborating with Curiosity
✓ Exhibiting teamwork through togetherness
• Discussing openly, committing jointly
✓ Sharing your views openly
• Embracing empathy
✓ In our interactions with clients and each other we strive to be inclusive and respectful,
& understanding others’ need